Wednesday , September 20 2017
الرئيسية » إدارة الجودة الشاملة » Key Performance Indicators – KPI’s

Key Performance Indicators – KPI’s

For Whom?

This course is recommended for:

  • Teams or individuals with performance measurement/management responsibility
  • Senior managers or leaders who are establishing, leading, and managing performance management and/or measurement programs and systems
  • Managers, planners and analysts who are part of a strategic planning and management team and are seeking the best practical ideas for improving organizational performance
  • Employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management, portfolio management or other measurement systems
  • Managers, planners, or analysts who are involved with defining performance measures or complying with regulatory and other reporting requirements
  • Budget analysts who need performance information to formulate budgets and evaluate programs

Course Objectives:

By the end of this training course, your delegates will:

  • Recognize performance management as a key strategic and competitive differentiator
  • Understand theory and application of corporate performance management through Balanced Scorecards (BSCs) and other frameworks for developing KPIs
  • Create buy in and a culture of continuous performance improvement to enthusiastically own performance measurement and improvement
  • Drive performance-informed budgeting and accountability
  • Develop best practice KPIs, performance targets, and management dashboards
  • Improve performance of departments, teams, programs, projects, risks, and individuals
  • Make their strategy measurable and easier to communicate and cascade
  • Select and design performance measures that are far more meaningful than brainstorming or benchmarking ever can produce
  • Bring their measures to life in a consistent way, using the right data and with the right ownership
  • Design insightful and actionable reports and dashboards that focus discussion on improvement
  • Clearly see the real signals from their measures about whether performance is improving or not
  • Communicate performance information throughout the organization to better inform decision making
  • Convincingly hit performance targets, and make measurement about transformation

Course Outlines:

Day One: Introduction to KPIs and KPI Development

Day Two: Performance Measurement 

Day Three: Performance Measurement (cont.)

Day Four: KPI Application and Developing Measures


Day Five: KPI Advanced Topics and Delegate Presentations


Istanbul – Turkey
27 – 31 August 2017 Date 1
17 – 21 September 2017 Date 2


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